Replacement Promise

Torn pack, wet rice or short weight? Tell the rider at the door, or call us within 48 hours with a photo — we replace it.

Check at the door

Please check your bag in front of the rider. If anything is damaged, missing or not fresh, tell the rider or call us — we replace it on the next delivery or refund it, no questions asked.

After delivery

• Fresh produce, fish, meat and dairy: tell us within 24 hours with a photo.
• Packed goods: return unopened within 3 days.
• Expired or damaged items are always replaced or refunded.

How to start

• Call or message us with your order number, or use Track Order to find it.
• Tell us what is wrong and, if possible, send a photo.
• We arrange the pickup or replacement — usually within 2–3 days.

Refunds

Refunds go back to the way you paid — bKash, Nagad or card — within 3–7 working days after we receive the item. For cash on delivery we refund by bKash or Nagad. Need help? Write to hello@gola.example.